Intercom

Trigger

Create a request filter that will invoke any of the actions below when an API request matches the filter criteria.

Actions

Any of the actions listed below can be triggered when a new request matches one of your request filters. These actions can also be incorporated into multi-step workflows, enabling the development of robust logic to fulfill your business requirements.

Add Note

Add a note to a user

Add note to conversation

Add a note (for other admins) to an existing conversation

Add/Remove Tag on Company

Attach or remove a tag from a specific company.

Add/Remove Tag on Contact

Attach or remove a tag from a specific contact.

Add/Remove Tag on Conversation

Attach or remove a tag from a specific conversation.

Create Article

Creates a new article in your Help Center.

Create Contact

Create a contact (ie. user or lead)

Create Conversation

Creates a new conversation from a contact.

Create Ticket

Creates a new ticket.

Create User

Creates a new user.

Create or Update Lead

Create or update an Intercom lead.If an ID is provided, the lead will be updated.

Create/Update User

Update a user within intercom given an email address.

Custom API Call

Make a custom API call to a specific endpoint

Find Company

Finds an existing company.

Find Conversation

Searches for conversations using various criteria

Find Lead

Finds an existing lead.

Find User

Finds an existing user.

Get or Create Contact

Get or create a contact (ie. user or lead) if it isn't found

List Tags

List all tags.

Reply to conversation

Reply (as an admin) to a conversation with a contact

Retrieve a Conversation

Retrieves a specific conversation by ID.

Send Message

Send a message to a contact (only allowed by admins)

Update Ticket

Updates an existing ticket.